As an independent consultant, I use a systems lens to help organizations advance social and environmental outcomes. This work inevitably comes back to change. If we want outcomes that are different from today, we must fundamentally shift how we do things. Real change isn’t about adding one more program or intervention – it requires rethinking goals, incentives, policies, programs and processes.
This is a hard truth we often avoid. I see this clearly in Toronto’s housing and homelessness landscape. The conversation is dominated by supply, while far less attention is paid to how we shape the system that delivers it.
